Top 10 Problems to Loan Modification…

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The biggest problem to the loan modification process is finding a live person who cares about you, your problem and wants to help you.

There are countless stories of people being put on hold for 30 minutes or more. Finally someone picks up the phone, you tell them the same information, and they transfer you again to some one else.

Following is a list of the  top 10 problems you will have when trying to modify your loan:

1. They do not return calls.

2. They take 30-60 days to give a written answer

3. They require their own authorization to release information forms

4. They take too long to assign the cases

5. They keep changing officers after they assign cases

6. They give wrong information regarding your loan

7. You always have to refax your documents and explain what  you just sent.

8. Customer service sends your call to the wrong department.

9. They hang up on you or you get disconnected.

10. They cannot make a decision.

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